My Terms of Service
Related to the provision of products, e.g. electronic courses/presentations and other electronic resources
I, Sara Davies, am a self-employed sole trader. I am not a limited company. I am not registered for VAT as I do not meet the turnover required for registration. My products are intended for use by responsible adults aged 18 years or older.
If you have any questions relating to my ‘terms of service’ (also known as ‘terms and conditions’), please contact me, Sara Davies, by email: [email protected]
My terms of service may change from time to time. Last updated 15th July 2025.
Please note that if you follow a link from my website(s), or are redirected to a third-party website, these terms of service no longer apply, and you should check the terms of service of that site.
Intellectual property
Any courses/presentations or electronic resources, whether purchased or free, are the intellectual property of Sara Davies and are protected by copyright (https://www.gov.uk/copyright).
You must not share, lend, copy, adapt, perform, or distribute any of my courses/presentations or other electronic resources, or any excerpt from them, in any medium (including electronic and print media), whether free of charge or for sale, without the written permission of Sara Davies. This includes the sharing of your account and/or login details.
Where downloadable PDFs are provided with a course/presentation or electronic resource, they should be used for the purpose they were intended only (which will be clearly indicated within that course/presentation or resource), and in the format provided, only.
You must not share, lend, or distribute your account and /or login details (in my learning management system hosted by ‘Thinkific’) to anyone, including friends and/or clients, and/or colleagues, and/or other practice members, without the written permission of Sara Davies.
I, Sara Davies, reserve the right to unenrol anyone from any of my courses/presentations and/or electronic resources, and/or delete the account of anyone (in my learning management system hosted by ‘Thinkific’), found to be contravening any of the above, with immediate effect and without notification or refund.
Fees & Payment
Fees for my courses/presentations and other online electronic resources are as stated on my website, in the learning management system hosted by ‘Thinkific’ (the learning management system I use to provide courses/presentations and other electronic resources). All payments for these courses/presentations and other online resources are electronic and are conducted by my payment processing partner, ‘Thinkific Payments’, at the time of purchase; this allows you to use various credit or debit cards.
Refunds
Products (my courses/presentations and other online resources) are adequately described on the website, and I am happy to answer any questions, by email, before you purchase a product. All products are designed to be excellent value for money. There will therefore be no refunds, as there should not be a mis-selling issue. On the rare occasion there is a valid case for mis-selling, partial refunds may be considered at the sole discretion of me, Sara Davies, by email (to [email protected]).
Privacy & Cookie Policies
I recommend you view my Privacy Policy (for all services and products), available on my website, which also includes my cookie policy for using my website(s).
Security
I have standard web security measures to maintain the safety and security of your information, but I cannot be held responsible for any breaches of security.
If you contact me electronically, and/or purchase and/or use one of my products (e.g. online courses/presentations or other electronic resources), I recommend that if you share your devices with others you should close your browser window and/or switch off your device when you have finished your session. This will help to ensure that others cannot access your personal information.
Liability
You use my websites at your own risk. I cannot guarantee that my websites will be uninterrupted or error-free.
Whilst I take great care as to the accuracy and reliability of the content of my products (e.g. courses/presentations and other online resources) and website(s), I cannot be held responsible for how you apply that content to your pet, or your client’s pet, or situation if the animal is not under my direct care; even where they are, there are limits to my liability. Material in my products and on my website(s) is provided for general information only and should not be relied upon as the sole basis for clinical or care decisions. Whilst I update my products and websites regularly, I cannot guarantee all information is current at the time you view it. Any reliance on the material in my products or on my website(s) is at your own risk.
My liability for any claims, damages, or losses arising from my products (courses/presentations and other online resources) and/or website(s) is limited in accordance with my insurance coverage. For uninsured claims, damages, or losses, my liability is restricted to the value of products that are relevant to the claim, damages, or losses.
By the very nature of the internet, my products (e.g. online courses/presentations and other electronic resources) could be purchased and/or used by anyone anywhere in the world. Should you, for some reason, want to make a dispute or claim in connection with my products it shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with my products. That way, it can be done through my insurance company.
Complaints
I aim to deliver high-quality services and/or products, with excellent levels of client/customer care. Consequently, I always take complaints seriously so that I can not only resolve the current complaint but also improve my services and/or products in the future. If you feel I have fallen short of my aims, please email me (at [email protected] ) as soon as possible, but certainly within one calendar month of whatever incident initiated your complaint. I will consider your complaint carefully and do what I can to offer a resolution. Normally, this would be within one calendar month, by email, unless my own personal circumstances do not allow (e.g. I am on holiday, or in hospital), given that I work alone. Where there has been a delay due to my personal circumstances, you will be notified of that as soon as I am able and receive a response to your complaint as soon as possible thereafter, normally within one calendar month of notification of a delay in response.
If you are dissatisfied with the resolution offered and your complaint is about something that falls under the jurisdiction of my regulator the Royal College of Veterinary Surgeons (RCVS) or one of my professional behaviour associations, such as the Association of Pet Behaviour Counsellors (APBC) or The Behaviour and Training Society (TCBTS), you may be able to make a complaint to one or all of them:
RCVS: https://www.rcvs.org.uk/concerns/
APBC: https://www.apbc.org.uk/code-of-conduct-and-complaints-procedure/
TCBTS: https://www.tcbts.co.uk/complaints-policy
I also maintain both professional indemnity insurance and public liability insurance.